TERMS & CONDITIONS

Liquor License

Your contract of sale is with Whistle Liquor Delivery, Liquor License number LIQP770016629 as the liquor is sold from our website by our licensee on behalf of Whistle Liquor Delivery. Your offer to purchase is subject to acceptance of your offer by the holder of the Liquor License, certification and evidence of you being over 18 years of age.

Responsible Service of Alcohol 

Whistle Liquor Delivery takes the responsible service of alcohol very seriously. If you, the customer look under the age of 25 and are unable to present valid photo identification, your order will be cancelled immediately on the spot. Furthermore, if you the customer shows any signs of intoxication either when placing your order via telephone, website or at the time of delivery, your order will be subsequently cancelled on the spot. 

Delivery Policy 


At Whistle 95% of orders will be delivered to your door within 30-45 minutes. Some situations are out of control and orders may take up to 55-70 minutes if this is the case our delivery driver will make contact with you to keep you informed about your order. Due to strict licensing regulations we are unable to leave orders unattended on your doorstep or at any other address other than the customer information collected at the time of the order. We allow our driver to wait up to 5 minutes to give you every opportunity to receive your order. In the case the order is not successfully collected we will issue a refund less our delivery fee and a $20.00 restocking fee. All customers must be able to present a valid form of photo identification to receive their order. 

Cancelled Orders 


If your order has been cancelled because you cannot present valid form of identification or you are intoxicated, your order will also be refunded, except for the delivery fee, which will be charged. If your order has been cancelled because you were unable to accept delivery because of an incorrect address or phone number your order will be refunded, except for the delivery fee, which will be charged.  


Returns & Refunds 


Whistle Liquor Delivery strictly does not offer any returns or refunds on purchases. You agree that you cannot change or cancel an order once payment has been confirmed. If you are unhappy with your purchase, please contact our customer service team immediately during business trading hours. 
 

General

All prices are in Australian Dollars and include GST except where indicated.

Contacting us

If you have any questions about our terms or privacy policy and would like further information, please contact our office during business hours.

Whistle Liquor Delivery
750 Pittwater Road Brookvale NSW 2100
orders@whistleld.com.au
02 8012 4897

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